Horsey Reach

Deposits
If booking more than eight weeks in advance, a non-refundable deposit of £200 for the lodge and £500 for the main house is required to secure your booking. The balance must be paid eight weeks prior to your stay. If booking within 8 weeks of your stay you are required to pay the amount in full at the time of booking. Unfortunately we are unable to return your deposit should you have to cancel for any reason.
Our automated booking system can only take deposit payments, if you have booked within 8 weeks of your stay we will contact you as soon as we receive notification of your booking and organise collection of your balance immediately. We apologise for the inconvenience.

Payment
Online payments are made through paypal. You do not need to have a paypal account to do this, paypal also take credit and debit cards.
If you pay your deposit online your booking is immediately confirmed.
We understand that you may prefer to pay for your stay by cheque. Our automated system allows you to do this (pay manually). However should you choose to do this, until we receive notification of your request and we speak to you in person, your booking  remains unconfirmed and, as such, it would be possible for another party to book the same period and make an online payment in the meantime. In which case, we regret that we cannot honour your booking. We will of course let you know if this situation arises.

Care of the property
A great deal of care and attention has gone into Horsey Reach and the Lodge. Please look after the property during your stay. There is a short list of house rules in your welcome pack, which we would be grateful if you would observe. Please leave the property in a clean and tidy condition. You are responsible for any loss or damage during your stay, please notify us immediately of any damage and we ask that you pay for any such damage or breakages in full before your departure. Please notify us of any breakages immediately in order that we are able to replace/repair the item for your use and for that of the next guests.

Hot-Tub
There are strict guidelines for the use of the hot-tub in both properties. These guidelines must be adhered to at all times. The hot-tub is cleaned between each group of guests. Please be aware that it takes several hours for the hot-tub to reach its optimum operational temperature, which means that it may not be up to temperature the first evening of your stay. We may make adjustments to the chemicals/temperature/water-level in the hot-tub during your stay.

Security
It is your responsibility to ensure all doors are locked when you go out. All require manual locking – they do not lock automatically. We are not responsible for any loss, damage or theft to your personal property during your stay.

Safety
The properties sit high on the banks of the River Tay with a sheer drop to the river. Care has been taken to fence off the river, please do not climb or sit on the fence and please ensure that children are closely monitored when outside. There are steep steps down to the river , if you choose to use these steps please take extreme care and do not allow children to use them unaccompanied.

Fire Risk
Please take extreme care when using the wood-burning stove. Instructions for the use of the stove are in the house and the lodge and we ask that you read them and adhere to them carefully. We would prefer you not to light candles in either of the properties. Smoking indoors is strictly forbidden.Please take great care when smking outside, and dispose of cigarette ends responsibly, ensuring they are completely distinguished. Do not under any circumstances dispose of cigarette ends over the edge of the cliff, as in dry weather there is a serious risk of fire.
 
Smoking
We operate a strict no smoking policy in both properties. Should we find evidence of smoking indoors, we will have to charge an additional £50 in the lodge and £100 in the house for specialist cleaning. As mentioned above, when smoking outdoors, please dispose of cigarette ends with care.

Extreme weather
We are unable to issue refunds in case heavy snowfall or other extreme weather makes Horsey Reach difficult to access. We recommend you take out holiday insurance to cover for this.

Complaints and difficulties
Please inform us of any problems immediately. We will deal with them straight away. If a serious problem arises that we cannot resolve within 12 hours we will offer you a full refund and help find suitable alternative accommodation.

Use of property
No more than 6 people may stay in Horsey Reach Lodge, and no more than 12 in the Main House. Children under 2 years of age are not included in these numbers.

Pets
Well behaved dogs are allowed in both properties with prior notification. Pets must not be allowed on any of the furniture (including sofas, chairs and beds) and must not be left unattended in the properties at any time. Please pick up after your dogs.Whilst there are gates at both properties, it is your responsibility to ensure that the gates are closed while your dogs are outside the properties.

Right of entry
We reserve the right to enter the property to inspect it or carry out necessary repairs or maintenance during your stay.